Email: melonpanscrunchies@gmail.com

Instagram: melonpanscrunchies

Melonpan Scrunchies is a family-run business and all our scrunchies are made by Sarah and her mom. Learn more about us, what made us start making scrunchies, and how our scrunchies are made here.

Our oversized scrunchies are about 6 inches (16-17cm) wide and our regular sized scrunchies are about 5 inches (13-14cm) For a more visual take, please have a look at our individual scrunchies and their corresponding photos. Please note each scrunchie measurement may be slightly different due to different fabric materials. 

We recommend hand washing all scrunchies to best preserve their colour and fabric quality. 

Please do not machine wash your chirimen scrunchies. Handwash in cold water and flat dry.

Where do you ship?

We ship to Canada, the U.S, the U.K, Singapore, and Australia. We are working towards global shipping. Please email us if you are hoping to make a purchase in an area we do not yet ship to.

Shipping within Canada

All orders will be sent by standard mail (unless express is indicated by the customer) through various carriers including Canada Post, UPS, or ChitChats. We charge a flat rate of $7 CAD for orders under $100 CAD.

Orders equal to or more than $100 CAD will qualify for free shipping.

Your order will be processed within 2-3 business days and delivered within 7-21 business days, excluding holidays and weekends. Timelines for express shipping are available at checkout. Please understand that this delivery timeline is not guaranteed and we do not take any responsibility for delays by any carrier.

Shipping to the United States

All orders will be sent by Canada Post Tracked Packet USA unless otherwise indicated by the customer. We charge a flat rate of $10 CAD for orders under $100 CAD.

Orders equal to or more than $100 CAD will qualify for free shipping.

Orders will be processed within 2-3 business days. Your order will be delivered within 4-8 business days once shipped. Express shipping timeline will be calculated at checkout.

Please understand that this delivery timeline is not guaranteed and we do not take any responsibility for delays by any carrier.

Shipping Internationally (Outside of Canada and the U.S)

Orders will be processed within 3 business days. All orders will be sent with tracking according to the courier and shipping method of your choosing. Rates and delivery estimates are based on weight of the package and destination. Exact rates are calculated once the destination address is entered at checkout. 

IMPORTANT INFORMATION FOR OUR INTERNATIONAL CUSTOMERS:

At this time, we do not charge Canadian taxes on our products. International orders shipping outside of Canada and the United States may be subject to additional fees such as taxes, duties, and custom fees. The shipping fee does not account for these additional fees. These additional fees are the responsibility of the customer and the customer may have to pay these fees beforehand for the package to be released at customs, or may be asked to pay these fees upon delivery. Melonpan Scrunchies is not responsible for these fees and we strongly suggest the customer reviews their country's custom regulations. 

VAT Charges in the UK:

We do not charge VAT at checkout. VAT, duties, and other custom fees will be paid by the customer. Please note that your package may not be released or delivered until these charges are paid. 

Returns and Exchanges

At this time, we do not accept any returns or exchanges with scrunchies. Please double check your order before placing it to make sure everything is correct. If you have any issues or concerns with your order, contact us at melonpanscrunchies@gmail.com and we’d be happy to assist you.

Melonpan Scrunchies do not take responsibility for:

- Delays by the carrier, especially during peak holiday season
- Damages to the products by the carrier
- Stolen packages after delivery
- Returns and subsequent delays from incorrect or incomplete addresses by the customer
- PO box issues
- Mistakes made by the carrier

We thank you for your understanding.

Our fabrics for our scrunchies are handpicked in Kyoto, Japan. Restocking is only possible when Sarah returns to Japan to pick up more fabric.

Because of this, we can never guarantee that specific scrunchies will come back in stock as local stores may not carry that fabric anymore. We recommend you get your scrunchies as soon as new collections are announced and launched to avoid disappointment. Follow us on Instagram and Tiktok for the most up to date information on new scrunchies!

Please send us an email or DM us on our social media for a timeframe on specific scrunchies.

Follow us on Instagram for all the latest news on our markets and where we'll be vending next!

Yes! Please contact us at melonpanscrunchies@gmail.com or direct message us on Instagram. We will give you a code to waive the shipping fee at checkout. We have pickup options available in North York, Markham, and Scarborough, Ontario.